Energy Switch Guarantee

Published: 2024-02-04

What is the Energy Switch Guarantee?

The Energy Switch Guarantee is a commitment by energy suppliers to make switching simple, speedy and safe. The guarantee is designed to reassure consumers that switching energy supplier is straightforward, reliable and hassle-free.

How does the Energy Switch Guarantee work?

The Energy Switch Guarantee is a voluntary code of practice that sets out the standards that energy suppliers must meet when customers switch supplier. The guarantee covers the entire switching process, from contacting the new supplier to completing the switch.

The guarantee includes the following commitments:

• Switching will be completed within 21 days
• No disruption to supply
• No double billing
• No charges for switching
• Clear and accurate information
• Support for vulnerable customers

Why is the Energy Switch Guarantee important?

The Energy Switch Guarantee is important because it gives consumers confidence that switching energy supplier is a simple and reliable process. By setting out clear standards for switching, the guarantee helps to ensure that consumers are treated fairly and that the process is hassle-free.

The guarantee also helps to promote competition in the energy market by making it easier for consumers to switch supplier. By giving consumers confidence that switching is straightforward, the guarantee encourages consumers to shop around for the best deal and switch to a new supplier if they find a better offer.

How can I switch energy supplier?

To switch supplier, simply compare energy deals using an online comparison site or contact energy suppliers directly. Once you have found a deal that suits your needs, contact the new supplier to arrange the switch.